Privacy Policy
Last Updated: July 1, 2026
AURA Process Heat LP (“AURA,” “we,” “our,” or “us”) respects your privacy. Therefore, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with us.
Additionally, this policy applies to all information collected through our website, digital forms, and business channels. By using our website, you acknowledge that you have read and understood this document.
About AURA Process Heat LP
AURA Process Heat LP designs and manufactures custom industrial heating systems. Specifically, our solutions include thermal fluid heaters, waste heat recovery, and steam generators. Furthermore, we offer aftermarket engineering services worldwide.
Because we operate as a global business, we maintain full transparency about how we handle personal data. Consequently, we strictly follow applicable privacy laws.
Information We Collect
Information You Provide
First, we collect information that you submit voluntarily. For instance, this happens when you:
- Submit a contact form or request a quote
- Download technical files or sign up for newsletters
- Register for events or apply for a job
- Contact us by phone or email
Specifically, this information may include:
- Contact Details: Your name, email, phone number, address, company name, and job title.
- Project Details: Industry sector, project requirements, and communication notes.
- Job Application Details: Work history, resume (CV), and education details.
Automatic Data Collection
Next, when you browse our site, we collect technical data automatically through cookies. For example, this data includes:
- Your IP address, browser type, and operating system
- Pages viewed, visit duration, and referring web links
- Approximate location based on your IP address
Ultimately, this technical data helps us improve site security, performance, and user experience.
Cookies and Tracking Technologies
Our website uses cookies and web beacons to function properly. Generally, our cookies fit into four main categories:
- Essential Cookies: These are strictly required for basic site security and operation.
- Analytics Cookies: These help us understand visitor usage so we can improve site speed.
- Functional Cookies: These save your personal preferences and settings.
- Marketing Cookies: Where allowed by law, these track marketing campaign performance.
In addition, you can control or disable cookies through your browser settings. However, disabling essential cookies may impact site performance.
How We Use Personal Information
We process your data for clear business reasons. Specifically, these include:
Business Operations
- Answering questions and sending cost proposals
- Providing customer support and fulfilling orders
- Managing contractual agreements
Site Administration
- Monitoring site health, fixing technical errors, and preventing fraud
- Sending requested news, technical updates, and email newsletters
Recruitment and Legal Needs
- Reviewing job applications and managing hiring steps
- Complying with regional legal laws and enforcing contracts
Legal Basis for Processing
Where required by law, we process personal data based on clear legal grounds. Therefore, processing rests on:
- Your explicit consent
- Contract performance obligations
- Legal compliance requirements
- Our legitimate business interests
How We Share Personal Information
AURA Process Heat LP does not sell personal information. However, we may share data under these conditions:
- Service Providers: Cloud hosting, CRM, IT support, and email services. Furthermore, these partners are contractually bound to protect your data.
- Business Partners: Local representatives, distributors, and delivery partners needed to fulfill orders.
- Legal Requirements: Government bodies or courts when legally required to follow statutory rules.
International Data Transfers and Security
Because we operate globally, we may transfer personal data across international borders. Consequently, we use standard legal contracts to ensure your data stays protected.
In addition, to protect your data, we use strong security measures. For instance, these include user authentication, firewalls, data encryption, and regular system monitoring. However, no internet system is completely secure.
Data Retention and Your Rights
Data Retention
We keep personal information only as long as needed for operational and legal reasons. Consequently, once data is no longer needed, we delete or anonymize it securely.
Your Rights
Depending on your location, you hold specific legal privacy rights. Therefore, you can request to:
- Access, correct, or delete your personal data
- Limit or object to how we process your data
- Withdraw previously given consent
- File a complaint with a local privacy authority
California Privacy Rights (CCPA / CPRA)
This section applies specifically to California residents under the CCPA/CPRA laws.
For example, in the past 12 months, we may have collected identifiers (name, email, IP address), commercial data, internet activity, and employment history. Moreover, we do not sell personal information or share it for targeted advertising. As a result, California residents can request to access, correct, or delete data without facing discrimination.
Marketing, External Links, and Children’s Privacy
You can opt out of marketing emails at any time by clicking the “unsubscribe” link. In addition, our site may link to external sites. Therefore, we encourage you to check their privacy policies, as we do not control them.
Furthermore, our site is intended for business professionals. Consequently, we do not knowingly collect data from children under 13.
Contact Us
If you have questions about this Privacy Policy, please contact us:
AURA Process Heat LP
Address: 150 N. Michigan Ave., 35th Floor, Chicago, IL 60601, USA
Email: info@auraprocessheat.com
Phone: +1 (312) 377-6122
Website: https://auraprocessheat.com
When personal information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent supervisory authority
To exercise these rights, please contact us using the contact information below.
California Privacy Notice
This section supplements the information contained in this Privacy Policy and applies solely to California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Categories of Personal Information Collected
Depending on your interactions with AURA Process Heat LP, we may collect:
- Identifiers (name, email address, phone number, mailing address, IP address)
- Professional or employment information
- Commercial information (quotations, purchase history, project information)
- Internet or electronic network activity
- Geolocation information derived from IP address
- Employment application information
- Information voluntarily provided through forms, emails, or customer support
Sources of Personal Information
We collect personal information:
- Directly from you
- Through our website
- Through cookies and analytics technologies
- From business partners and authorized representatives
- From publicly available sources where permitted by law
Purposes for Collection
We collect personal information to:
- Respond to inquiries
- Prepare quotations
- Deliver products and services
- Manage customer relationships
- Improve our website
- Analyze website performance
- Recruit employees
- Send marketing communications where permitted
- Protect our systems
- Comply with legal obligations
Categories of Recipients
We may disclose personal information to:
- Affiliates within the
- AURA organization
- Cloud hosting providers
- CRM providers
- IT support providers
- Marketing service providers
- Analytics providers
- Professional advisors
- Government authorities where legally required
- Authorized distributors and business partners
Sale or Sharing of Personal Information
AURA Process Heat LP does not sell personal information.
We also do not share personal information for cross-context behavioral advertising as defined by the California Privacy Rights Act (CPRA).
California Privacy Rights
California residents may have the right to:
- Know what personal information we collect
- Access personal information
- Correct inaccurate personal information
- Delete personal information
- Request information regarding disclosures
- Limit the use of sensitive personal information where applicable
- Not be discriminated against for exercising privacy rights
California residents may submit privacy requests using the contact information below.
Marketing Communications
Where permitted by law, we may send communications regarding:
- Products and solutions
- Technical updates
- Industry news
- Company announcements
- Events and webinars
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
Third-Party Websites
Our website may contain links to third-party websites.
These websites operate independently from AURA Process Heat LP and maintain their own privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
We are not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our website and services are intended for business and professional audiences.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, technologies, or privacy practices.
The revised version will be posted on this page together with the updated “Last Updated” date. Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
AURA Process Heat LP
Address:
150 N. Michigan Ave., 35th Floor
Chicago, IL 60601
USA
Email: info@auraprocessheat.com
Phone: +1 (312) 377-6122
Website: