Privacy Policy

Privacy Policy 

Last Updated: [07- 01, 2026] 

AURA Process Heat LP (“AURA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, process, store, and protect personal information when you visit our website, request information, submit inquiries, apply for employment, engage with our products and services, or otherwise interact with AURA. 

This Privacy Policy applies to information collected through our website, digital communications, events, marketing activities, customer interactions, and business relationships. 

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. 

About AURA Process Heat LP

AURA Process Heat LP designs, manufactures, and services custom-engineered industrial process heating systems and energy recovery solutions for customers worldwide. Our solutions include thermal fluid heating systems, waste heat recovery systems, steam generation systems, electric heating technologies, aftermarket services, and related engineering solutions. 

As a global organization serving customers across multiple industries and regions, AURA Process Heat LP is committed to maintaining transparency regarding the collection, use, and protection of personal information in accordance with applicable privacy laws. 

Information We Collect 

Information You Voluntarily Provide 

We collect information that you voluntarily provide when interacting with AURA Process Heat LP, including when you: 

• Submit a contact form  
  
• Request a quotation  
  
• Download technical documents  
  
• Register for webinars or events  
  
• Subscribe to newsletters  
  
• Request customer support  
  
• Apply for employment opportunities  
  
• Communicate with us by phone, email, or other channels  

Information may include: 

• Full name  
  
• Company name  
  
• Job title  
  
• Email address  
  
• Telephone number  
  
• Mailing address  
  
• Country or region  
  
• Industry sector  
  
• Project specifications  
  
• Technical requirements  
  
• Employment information  
  
• Resume or curriculum vitae (CV)  
  
• Educational qualifications  
  
• Any other information voluntarily provided in communications  

Information Collected Automatically 

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including: 

• IP address  
  
• Browser type and version  
  
• Device type  
  
• Operating system  
  
• Screen resolution  
  
• Referring website  
  
• Website pages viewed  
  
• Navigation behavior  
  
• Date and time of access  
  
• Session duration  
  
• Approximate geographic location derived from IP address  

This information helps us improve website functionality, security, performance, and user experience. 

Cookies and Tracking Technologies 

Our website may use cookies, pixels, tags, web beacons, and similar technologies to: 

• Operate website functionality  
  
• Maintain website security  
  
• Remember user preferences  
  
• Analyze website performance  
  
• Improve user experience  
  
• Measure marketing effectiveness  
  
• Understand visitor engagement  

Cookies generally fall into the following categories: 

Essential Cookies 

Required for website functionality and security. 

Performance and Analytics Cookies 

Help us understand website usage and improve website performance. 

Functional Cookies 

Remember user preferences and settings. 

Marketing Cookies 

Used to evaluate marketing campaigns and improve communications where permitted by law. 

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality. 

How We Use Personal Information 

We use personal information for legitimate business purposes, including: 

Customer and Business Operations 

• Responding to inquiries  
  
• Preparing quotations and proposals  
  
• Managing customer relationships  
  
• Providing engineering and technical support  
  
• Delivering products and services  
  
• Managing contracts and projects  

Website Administration 

• Improving website functionality  
  
• Monitoring website performance  
  
• Diagnosing technical issues  
  
• Maintaining website security  
  
• Preventing fraud and unauthorized access  

Communications 

• Responding to requests  
  
• Sending requested documents  
  
• Providing technical information  
  
• Sharing product updates  
  
• Sending newsletters and marketing communications where permitted by law  

Recruitment 

• Reviewing employment applications  
  
• Evaluating candidates  
  
• Managing recruitment activities  
  
• Communicating with applicants  

Legal and Compliance 

• Complying with applicable laws and regulations  
  
• Protecting our legal rights  
  
• Preventing fraud  
  
• Enforcing contracts  
  
• Managing risk  

Legal Basis for Processing 

Where required by applicable law, we process personal information based on one or more of the following legal grounds: 

• Your consent  
  
• Performance of a contract  
  
• Compliance with legal obligations  
  
• Legitimate business interests  
  
• Protection of vital interests where necessary  

How We Share Personal Information 

AURA Process Heat LP does not sell personal information. 

We may share personal information only where necessary for legitimate business purposes. 

Service Providers 

We may share information with trusted third-party providers supporting: 

• Website hosting  
  
• Cloud infrastructure  
  
• CRM systems  
  
• Email communications  
  
• Marketing automation  
  
• Analytics  
  
• IT support  
  
• Payment processing (where applicable)  

These providers are contractually required to protect personal information and may only process it on our behalf. 

Business Partners 

Information may be shared with: 

• Regional representatives  
  
• Authorized distributors  
  
• Engineering partners  
  
• Installation partners  
• Commissioning partners  
  
• Logistics providers  

only where necessary to fulfill customer requests or provide products and services. 

Corporate Transactions 

Personal information may be transferred in connection with: 

• Mergers  
  
• Acquisitions  
  
• Asset sales  
  
• Corporate restructuring  
  
• Business transfers  

subject to appropriate confidentiality protections. 

Legal Requirements 

We may disclose personal information where necessary to: 

• Comply with applicable laws  
  
• Respond to lawful government requests  
  
• Protect rights, property, or safety  
  
• Investigate suspected fraud or violations  
  
• Enforce contracts  

International Data Transfers 

As a global organization, AURA Process Heat LP may transfer personal information to countries where we or our service providers operate. 

Where required, we implement appropriate safeguards designed to protect personal information during international transfers in accordance with applicable privacy laws. 

Data Security 

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or destruction. 

Security measures may include: 

• Access controls  
  
• User authentication  
  
• Encryption where appropriate  
  
• Network security protections  
  
• Secure cloud infrastructure  
  
• Employee confidentiality obligations  
  
• Regular security monitoring  

Although we employ commercially reasonable safeguards, no system of transmission or storage over the Internet can be guaranteed to be completely secure. 

Data Retention 

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain customer relationships, comply with legal obligations, resolve disputes, and enforce our agreements. 

Retention periods generally include: